Terms of Service

By accessing or using NorthScale ("the Service", "the Platform"), you ("Merchant", "you") agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

These terms apply to all users including trial users, paid subscribers, team members, and administrators. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

NorthScale is a profit intelligence platform for Shopify merchants. The Service connects to your Shopify store and advertising accounts to calculate Apex Scores, generate profit analysis, and surface actionable recommendations via the NOVA engine and AI assistant.

The Service is provided "as is" and may be updated, modified, or discontinued with reasonable notice. We are not a financial advisory firm — outputs are analytical tools to support your decisions, not professional financial advice.

NorthScale integrates with Shopify via the Shopify API. By connecting your store, you additionally agree to:

• Shopify API Terms: Your use of NorthScale is also subject to Shopify's API Terms of Service at https://www.shopify.com/legal/api-terms.

• Read-only access: NorthScale only reads your store data. We never write to, modify, or delete your Shopify products, orders, customers, or settings.

• Data scope: We request only the minimum API scopes necessary to calculate profit metrics: read_orders, read_products, read_customers, read_inventory, and read_analytics. We never access your store theme, checkout configuration, or payment details.

• App uninstall: Uninstalling NorthScale from your Shopify admin immediately and permanently revokes our API access. Your data is retained for 30 days post-uninstall to allow export, after which it is permanently and irreversibly deleted — including backups.

• GDPR webhooks: NorthScale handles all three mandatory Shopify GDPR webhooks (customers/data_request, customers/redact, shop/redact) and will process any data erasure requests automatically.

• Shopify Partner: NorthScale is a registered Shopify Partner and complies with Shopify's Partner Program Agreement and App Store requirements.

You must provide accurate, complete, and current information when registering. You are responsible for:

• Maintaining the confidentiality of your login credentials

• All activity that occurs under your account

• Notifying us immediately at support@northscale.io if you suspect unauthorised access

We reserve the right to suspend or terminate accounts where we believe credentials have been compromised.

By connecting your Shopify store and advertising platforms (Meta Ads, Google Ads, GA4), you grant NorthScale a limited, revocable licence to:

• Read your store data, order history, product catalogue, and advertising performance data

• Process this data to generate Apex Scores, profit analytics, and recommendations

• Store aggregated and raw data as described in our Privacy Policy

You warrant that you have the legal right to grant this access. You may revoke access at any time from the Integrations page or by uninstalling the app from Shopify. Revocation does not retroactively delete already-processed data within the retention window.

Trial: All plans include a 14-day free trial. No charge is made until the trial ends. You may cancel at any time before the trial ends without charge.

Billing: NorthScale is billed exclusively through Shopify's native billing system (Shopify App Pricing). All charges appear in your Shopify admin under Settings → Apps and sales channels. By approving the subscription in Shopify, you authorise the applicable fee to be charged at the start of each billing period. No payment details are collected or stored by NorthScale directly.

Plan changes: You may upgrade or downgrade your plan at any time from your Shopify admin. Changes take effect immediately and are reflected in your Shopify billing history.

Price changes: We will provide at least 30 days' notice of price increases. Continued use after the effective date constitutes acceptance.

Non-payment: Shopify manages payment failures. If a payment fails, Shopify may freeze your subscription. We will notify you within the app and via email. You must resolve the billing issue directly in your Shopify admin.

Refunds: Subscription fees are non-refundable except: (a) where required by applicable law; (b) where we materially fail to deliver the service; or (c) at our discretion for exceptional circumstances. EU/EEA consumers retain statutory cancellation rights under the Consumer Rights Directive.

Taxes: Prices are exclusive of VAT or applicable taxes unless stated otherwise. You are responsible for any applicable taxes in your jurisdiction.

You agree not to:

• Reverse-engineer, decompile, or attempt to extract the source code of the platform

• Share account credentials with unauthorised parties outside your organisation

• Use the platform for any unlawful purpose or in violation of any applicable regulation

• Attempt to access another merchant's data or circumvent access controls

• Scrape, copy, or redistribute NorthScale's analytical outputs or scoring methodology without written permission

• Use automated tools to excessively query the platform in ways that degrade performance for other users

• Misrepresent your store's data or deliberately feed inaccurate inputs to manipulate scoring

The APEX scoring framework, PRISM methodology, NOVA signal engine, all algorithms, platform code, design, and branding are the exclusive intellectual property of NorthScale and are protected by copyright and trade secret law.

Your data remains yours. You grant NorthScale a limited, non-exclusive, worldwide licence to process your store data solely to provide the Service. This licence ends when you terminate your account, subject to the data retention window.

You may not reproduce, republish, or commercialise NorthScale's methodology, scoring outputs, or platform design without prior written consent.

Each party agrees to keep the other's confidential information (including pricing, technical details, and business data) strictly confidential and not to disclose it to third parties without prior written consent, except as required by law.

NorthScale will never use your store's competitive data, product performance, or pricing information to benefit other NorthScale customers.

NorthScale acts as a data processor with respect to the personal data of your store's customers (e.g. order emails, shipping addresses) and as a data controller for your account data.

• We process personal data strictly as necessary to deliver the Service, in accordance with our Privacy Policy

• A Data Processing Agreement (DPA) is available on request — email legal@northscale.io

• We implement appropriate technical and organisational measures (encryption, access controls, audit logs) to protect all data

• In the event of a personal data breach affecting your customers, we will notify you within 72 hours of becoming aware, as required by GDPR Art. 33

By using the Service, you acknowledge that you remain the data controller for your customers' personal data and are responsible for your own GDPR compliance as a merchant.

The Service is provided "as is" and "as available". To the fullest extent permitted by law, NorthScale disclaims all warranties, express or implied, including fitness for a particular purpose and uninterrupted availability.

We do not guarantee: (a) the accuracy of data synced from third-party platforms (Shopify, Meta, Google); (b) that recommendations will result in specific business outcomes; (c) uninterrupted or error-free operation of the platform.

Nothing in these terms excludes statutory warranties that cannot be excluded under applicable consumer protection law.

To the maximum extent permitted by law, NorthScale's total aggregate liability for any claim arising from use of the platform shall not exceed the total fees paid by you in the 3 months preceding the claim.

We are not liable for: indirect, incidental, special, or consequential damages; loss of profit, revenue, or business; data loss caused by third-party platforms; or decisions made based on platform outputs.

Nothing in these terms limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded by law.

By you: You may cancel your subscription at any time from the Billing page. Access continues until the end of the current paid period.

By us: We may suspend or terminate your account immediately if you: (a) violate these terms; (b) engage in fraudulent activity; (c) cease payment for more than 14 days after notice.

Post-termination: Upon termination, your data is retained for 30 days during which you may request an export. After 30 days, all data is permanently and irreversibly deleted. App uninstall from Shopify triggers the same 30-day window.

These terms are governed by Finnish law. Any disputes shall be referred first to good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Helsinki, Finland.

EU/EEA consumers may also bring claims before the courts of their country of residence and may use the EU Online Dispute Resolution platform at ec.europa.eu/odr.

Nothing in this clause affects your statutory rights as a consumer under the laws of your country of residence.

We will notify you by email at least 14 days before making material changes to these terms. The updated terms will be published at northscale.io/terms with a new effective date.

Continued use of the Service after the effective date constitutes your acceptance of the revised terms. If you do not agree with the changes, you may terminate your account before the effective date.

For legal enquiries or questions about these terms:

Email: legal@northscale.io

Subject line: "Terms Enquiry — [Your Name / Store]"

For support: support@northscale.io

For privacy / GDPR requests: privacy@northscale.io